Privacy Policy

A legal disclaimer

Last updated: [Date]

Fenceways Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure way. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website [www.fenceways.co.uk] or contact us about our products and services.

1. Who we are

Fenceways Ltd
Jactin House, 24 Hood Street, Ancoats, Manchester, M4 6WX
3rd Floor, 86-90 Paul Street, London, EC2A 4NE
Email: admin@fenceways.co.uk
Phone (Manchester): 0161 241 8739 / 0161 394 2139
Phone (London): 0208 243 8577

We are the data controller for the personal data we collect.

2. What information we collect

We may collect and process the following types of personal data:

Contact details: name, address, email address, phone number
Project details: property address, photos you provide, site information, requirements and preferences
Communication data: emails, messages, call notes, and enquiries submitted via our website forms or social media
Payment information: limited billing details (we do not store full card details if you pay by card through a third-party provider)
Technical data: IP address, browser type, device information, and cookies (see Section 7)

3. How we use your information

We use your personal data to:

Respond to enquiries and provide quotations
Manage and deliver fencing, gates and related services
Arrange site visits, installations and aftercare
Issue invoices, process payments and manage accounts
Handle warranty claims, complaints and customer support
Improve our website, services and customer experience
Send service-related updates or important notices
With your consent, send occasional marketing communications about our services, offers or updates (you can opt out at any time)

Our legal bases for processing include: performance of a contract, compliance with legal obligations, our legitimate interests (e.g. running and improving our business), and consent where required.

4. Sharing your information

We may share your personal data with:

Trusted subcontractors and installers working on your project
Professional advisers (e.g. accountants, legal advisers)
Payment processors and banking providers
IT, hosting and website service providers
Regulatory bodies or authorities where required by law

We do not sell your personal data to third parties.

5. Data retention

We keep your personal data only for as long as necessary to:

Fulfil the purposes described in this policy
Meet our legal, tax and accounting obligations
Support warranty claims and aftercare

After this period, data will be securely deleted or anonymised.

6. Your rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (in certain circumstances)
Object to or restrict processing of your data
Withdraw consent where processing is based on consent
Request transfer of your data to another provider (data portability)

To exercise any of these rights, please contact us at admin@fenceways.co.uk.

If you are unhappy with how we handle your data, you can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

7. Cookies and website tracking

Our website may use cookies and similar technologies to:

Ensure the site functions correctly
Remember your preferences
Analyse website traffic and usage

You can control cookies through your browser settings. For more detail, please see our separate Cookie Policy (if applicable).

8. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Third-party websites

Our website may contain links to third-party websites (for example, suppliers or social media platforms). We are not responsible for the privacy practices or content of those sites. We recommend you review their privacy policies separately.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Please check back regularly to stay informed.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Email: admin@fenceways.co.uk
Manchester: 0161 241 8739 / 0161 394 2139
London: 0208 243 8577